FAQs

Volumatic is a global leader in the design, manufacture, implementation, and support of intelligent cash handling solutions for the retail, banking and leisure industries – and anyone else who deals with cash. Our products help enhance security, reduce shrinkage, and deliver processing efficiencies and are used to validate, count and protect over $4 billion per day globally.

Volumatic Ltd. was incorporated in 1972, giving Volumatic over 50 years of experience in providing secure and intelligent cash handling solutions. Read more about Our History here

Volumatic is a privately owned business, supported by NVM/Mercia Private Equity.

Our head office is located in Coventry, near the centre of England and with excellent transport links. We also have a distribution and support hub for North America in Atlanta GA, and several sales and distribution partners around the globe.

Volumatic was proud to be awarded an Investors in People (IIP) Silver Award in 2021, and again in 2024, which is a major achievement for a company of our size and shows our commitment to our valued employees. Read more about our IIP status

Volumatic is ISO registered and is compliant with BSI standards for Quality Management (ISO 9001:2015), Health & Safety Management (ISO 45001: 2015) and Environmental Management (ISO 14001:2015).

In 2011 our CounterCache intelligent (CCi) device won the prestigious Queen’s Award for Innovation.

You’ll find a link to our Terms & Conditions at the footer of our website, or you can take a look at our Terms and Conditions page here

Contact our Sales & Marketing Director via info@volumatic.com, who will be in touch to discuss the territory you’re interested in and will forward you an application form to apply to become a Volumatic distributor.

To discover Volumatic’s full range of cash handling solutions visit our Products page

Having sold over 45,000 units to date, our CounterCache intelligent (CCi) is the crown jewel in our range of cash handling solutions. Its innovation changed the cash handling sector and the CCi is used and trusted daily by the likes of Tesco, Morrisons and The Co-op Food Group, amongst many others.

Volumatic’s cash handling solutions are suitable for any sector that handles cash – we supply solutions to all sorts of high street retailers, grocery stores, banks and building societies, Post Offices, leisure facilities, cafes, pubs and restaurants, cinemas, casinos and petrol forecourts amongst others – we can tailor our solutions to your needs and are used in both small and large businesses around the globe.

Many of our solutions are plug-and-play. However, depending on your requirements, it may be possible to enhance the benefits of your Volumatic solutions through one of our intelligent software platforms.

Our CCi solution works best with our CashView Enterprise cash management software to help manage and monitor your devices and deliver maximum efficiency.

If you have any device from our CountEasy range and want to seamlessly download count data to a back-office system or spreadsheet, then our CountEasy Connect software is for you.

We pride ourselves on the excellent feedback we receive from our customers – take a look at our latest case studies.

Volumatic is the global leader in cash handling products and solutions, and we have been trusted by some of the world’s leading brands for over 50 years. We support customers who are looking to increase profits through improved process efficiency, and enhanced security. We are recognised globally as thought leaders in intelligent cash handling and we are proud of our excellent reputation for the quality of our products and services.
Discover our Mission Statement
Discover more about Volumatic and our 50 years of intelligent cash handling

To arrange a demo of any of our solutions, simply contact us or call us on:+44 (0) 2476 684 217, or, if you’re based in the U.S., please call us (Toll-free) on: 888-296-3010.

Alternatively, you can visit us at one of our upcoming events.

Yes, we offer a trial period for most of our solutions so you can test them out – complete our contact us form to find out more.

To get a quote on any of our cash handling solutions, you can fill out our contact us form, or call us directly on +44 (0)2476 684 217, or, if you’re based in the U.S., please call us (Toll-free) on 888-296-3010.

We endeavour to fulfil all orders in a timely manner and will always let you know if there are any delays. However, if you do need to find out where your order is, simply contact us on +44 (0)2476 684 217, or, if you’re based in the U.S., please call us (Toll-free) on 888-296-3010, and ask to speak to your Account Manager, and they will be able to give you an update on when to expect your order.

Yes, all Volumatic products come with a full manufacturer’s warranty which includes unlimited helpdesk support and our industry-leading box swap service. We also offer post-warranty support contracts for added peace of mind as your Volumatic products get older.

The quickest way to contact our Customer Support team is to call us on +44 (0)2476 584 355. Alternatively, you can email helpdesk@volumatic.com

Our Customer Support team can be contacted 7 days a week. Our opening hours are:

• 8am–5pm Monday to Thursday
• 8am–4pm on Friday

We also offer weekend cover contracts if required.

If you experience an out-of-hours issue, please call and leave us a message on +44 (0)2476 584 355 or email our helpdesk – helpdesk@volumatic.com , and it will be picked up first thing the following morning by our Customer Support team.

Yes, our online Support website is available exclusively for Volumatic customers and gives you access to online guides, support videos and technical information on your devices. You will be given a log-in when you make your first purchase with Volumatic.

If you have lost your log-in to our support site, please contact our Customer Support team by calling +44 (0)2476 584355, or email helpdesk@volumatic.com

Yes, these are all available by logging onto our Support website

Alternatively, you can find some of them on our YouTube channel and on our website, on the individual product pages.

Our box swap offers a next-day replacement service, delivered by courier, for your device should anything go wrong. You can find out all about our box swap promise here

Simply contact our Customer Support team on +44 (0) 2476 584 355, or email helpdesk@volumatic.com and they will be able to advise on the best way to repair your device.

Occasionally, changes to banknotes in circulation mean that we will need to upgrade the software on some Volumatic devices to ensure they are up-to-date and working effectively.

Examples of these changes include:

• The introduction of the new polymer notes in the UK, which happened a few years ago
• The new King Charles III banknotes, which entered circulation in June 2024
• If new/more sophisticated counterfeit notes enter any country’s circulation

Volumatic devices are regularly upgraded to ensure they always detect all known forgeries and new banknotes.

Upgrades aren’t frequent and are usually quick and simple to perform – we will let you know as and when any updates are required.

Yes, whenever any kind of software upgrade is made available by Volumatic, we will get in touch with you to outline your upgrade options, with full instructions on what to do and when.

The CCi is Volumatic’s award-winning, all-in-one cash handling solution that validates, counts and stores your banknotes securely. The CCi streamlines the cash handling process to ensure accurate and simple cash processing. Cash is accepted at POS, fed into your CCi, which is fitted securely under your counter, and your cash is not touched again until it is safely in your bank’s hands. 

You can find out more about the CCi in our latest CCi video.

The CCi is used in many industries including convenience, grocery, fashion retailers, discount retailers, quick service restaurants, petrol filling stations, casinos, cinemas and leisure venues  – essentially anywhere that accepts cash.

UK customers that use Volumatic’s CCi solution include Tesco, Morrisons, and The Co-op Food Group, Symbol Groups including Nisa and Spar, QSRs including Subway, PFS groups including Valli Forecourts, MPK Garages and The Kay Group and high street retailers including Burberry.

U.S. customers that use Volumatic’s CCi solution include NBC Universal, Burger King, McDonald’s, Wendy’s, Tim Hortons and KFC.

European customers that use the CCi include Marionnaud, Carrefour, Bucherer, Aral Riemeier and Albert Heijn.

To see what our customers say about the CCi, see our latest customer case studies

Volumatic will work with your business to calculate your time and labour cost savings by conducting an audit of your current cash handling process. Volumatic has examples where customers have more than halved the time spent on cash-related tasks, and in many cases, tasks have been removed entirely from the process, giving a compelling ROI. Check out our ROI calculator to find out how much you could potentially save with our CCi and our CountEasy money-counting scale solutions.

CashView Enterprise is our latest cash management software that provides you with intelligent dashboards and live notifications, giving you the ability to track your cash flow effectively and allowing you full visibility of the cash within your CCi devices across your store(s).

CashView Enterprise allows you to manage, monitor, configure and support all of your Volumatic CCi devices across all store locations, making your cash handling simpler, more seamless and more efficient.

Yes. Volumatic has already successfully integrated our CCi with a number of different EPOS systems, and where this is not the case, we are happy to work with you and your provider to ensure a successful integration.

Yes, although the CCi can be fixed securely under your counter, you have the option to make it even more secure with our range of CCi accessories, including our range of CCi security enclosures, our CCi security mounting and our CCi security clamp.

Our CCi will accommodate approximately 500 banknotes in a standard TruPouch and approximately 1,000 notes in a high-capacity TruPouch. The value would depend on the denomination of cash takings accepted by your CCi device.

You can order pouches for your CCi by emailing info@volumatic.com or by contacting your Volumatic Account Manager.

Any of the money-counting scales in our CountEasy range can count an entire cash register in less than 60 seconds. They are ideal for speeding up cash counting and end-of-day reconciliation. They are also simple to use, with virtually no training required.

All of the scales in our CountEasy range are much more efficient than counting by hand. Time savings will vary based on your current process, however, any of our CountEasy scales enables the user to count a full till drawer in less than a minute. Volumatic’s team can also make recommendations to streamline your process to highlight further opportunities for time savings.

Yes, any of the devices in our CountEasy range can count both notes and coins (whether packed or loose). Our CountEasy TS can also count non-cash items such as coupons, tokens and vouchers.

Yes, all of our CountEasy money-counting scales, including our IP versions, are lightweight and portable, making them perfect to use in any area within your business.

They can run from either. All devices come with a mains supply lead and a rechargeable battery, which lasts up to 12 hours.

You can if you choose one of our CountEasy IP versions. IP stands for Integrated Printer and gives you the ability to print a hard copy of your count.

Discover our CountEasy IP
Discover our CountEasy TS IP

The CountEasy is our best-selling money counting scale, recently updated with a larger screen, faster processors and dual currency capability.

The CountEasy TS comes with a simple-to-use high-resolution full-colour touchscreen, delivering ground-breaking technology and functionality.

Both the CountEasy and the CountEasy TS also come as an IP version, which means they have an added integrated printer, meaning you can print out a record of your counts

Discover our CountEasy IP

Discover our CountEasy TS IP

To purchase till cups for use with your CountEasy device, simply contact the Volumatic Sales Team on +44 (0) 2476 684 217 or email info@volumatic.com and they will match your till drawer to a set of till cups.

With our CountEasy money counting scales, you have the capability to select up to 32 languages and count cash in any two currencies of your choice. Speak to the Volumatic Sales Team about your language and currency requirements when placing your order with us. Call +44 (0) 2476 684 217 or email info@volumatic.com for more information.

Our CounterCache range increases POS security by storing your banknotes securely at POS, removing the temptation for till snatches and removing the need for skims.

The CounterCache Basic is a low-cost entry model secure cash storage device. When it becomes full and the cash needs to be removed, the whole unit is taken from your shop floor and emptied in your back office.

In contrast, the CounterCache Classic includes an internal cassette that neatly collects the cash you insert into it, allowing you to safely remove your cash in the cassette at a time to suit you and replace it with an empty cassette. You can purchase additional cassettes if you need them, and the cassettes can also be used with tamper-evident seals to offer even more security.

Both our CounterCache devices can store between 600 and 700 banknotes of any denomination, depending on the material and age of the notes.

We currently offer two cash trolleys – the Cash Collection Trolley, and the Secure Cash Trolley.

Volumatic’s range of cash trolleys help keep your cash safe as it moves through your business. Cash can be safely secured inside one of our robust, welded steel cash trolley units, ensuring that the risk of unauthorised removal is greatly reduced and making your team feel safer as they move the cash inside your money trolley around your business.

You can transport cash, TruPouches, and all other smaller valuables in our range of cash trolleys.

Volumatic’s friction note counter (FNCs) range allows large volumes of banknotes to be counted quickly and accurately. The FC300 friction note counter also validates banknotes, meeting the Bank of England’s Gold Standard Framework Test requirements.

The Volumatic Sales Team will be able to provide an estimate of savings following a review of your current process, which will enable them to recommend the appropriate solution. Contact them on +44 (0) 2476 684 217 or email info@volumatic.com

Volumatic currently offers two variants of Friction Note Counters:

• FC75 – Our ‘piece’ note counter that identifies the number of pieces (banknotes) processed during a transaction. These devices are excellent for use within the Banking sector.
• FC300 – our ‘value’ note counter, which validates mixed denominations whilst allowing them to be sorted into single denominations. This device is very effective when used in Casinos, Gaming and Wholesale businesses that are cash-heavy and accept payments in mixed denominations. The FC300 also acts as a forgery detector for all known counterfeit notes.

Yes, we offer a choice of two basic counterfeit note detectors – the BV20 SD and the BV30 SD. Both of these devices are compact and discreet forgery detectors if you’re looking for accurate and simple-to-use devices that can sit discreetly at your till point. The BV20 SD detects forgeries for all UK and European notes, while the BV30 SD can detect forgeries for UK, European and U.S. banknotes. And as both their names suggest, they can be easily updated via an SD card.

Yes, both the CCi all-in-one solution and the FC300 friction note counter can also detect forged banknotes.

Both the BV30 SD and the FC300 have passed the Bank of England’s Framework Test for banknote machines, which means they will reject all known forgeries in current circulation.

Many of Volumatic’s solutions are plug-and-play. However, the CCi solution and CounterCache range both require installation at POS, which can be arranged by Volumatic.

Volumatic are able to arrange for the installation of your CCi and your CashView Enterprise software. We work with a number of third-party installation partners which include G&D, Diebold and NCR.

Typically the physical installation will take no longer than 30 minutes per device, depending on the configuration of your till furniture.

All of our products come with an instruction manual and we also provide extra guides through our Support site and in video tutorials on our Volumatic YouTube channel.

For solutions like the CCi, we can also arrange in-person training with your employees to suit your requirements.

The short and simple answer to this is a resounding ‘NO’! While cash use has declined over the last decade, with the introduction of more sophisticated mobile and digital payments, cash is still very much alive and well.

While many businesses chose to go cashless during the pandemic, the majority of companies are now happy to accept cash again. Since the cost-of-living crisis hit, the use of cash is rising as it helps people budget more effectively. Cash usage is enjoying a resurgence with younger people, who are fans of ‘cash-stuffing’ (as demonstrated on multiple Tik-Tok videos) and remains a key payment method in multiple demographics.  The majority of the country still use cash for at least some of their regular purchases.

Volumatic’s own whitepaper research conducted in 2021, Consumers Demand Payment Choice, written in partnership with other industry experts including the Bank of England, Vaultex and Enryo found that UK consumers still very much wanted the choice of paying by cash. This view was further supported by the retailers we met with at our Cash 2030 conference in 2022 and by The Cash Census Report from the RSA.

In 2023 the government passed a new law to protect consumer’s access to cash and we’re seeing a resurgence in people wanting to protect it as a payment choice, now and in the future, so, despite media reports to the contrary, the UK is a long way from becoming a cashless society.

During the height of the COVID pandemic in 2020, when confusion was still rife about how the virus could be spread, there were a lot of media reports claiming that using cash could spread the virus, prompting many retailers to go cashless. These claims were unfounded and completely untrue, and in late 2020, the World Health Organisation (WHO) issued a statement confirming that cash posed no greater risk than any other payment option, and Volumatic is committed to helping consumers and businesses understand that cash is most definitely not ‘dirty money’.

From keeping your customers happy to saving money on rising card payment fees, there are lots of benefits to your business continuing to accept cash – and of course, Volumatic can help you with all elements of your cash handling requirements. Read our article ‘Five key advantages of cash’ for more information.

As announced by the Bank of England, all denominations of the new polymer banknotes featuring King Charles III entered circulation on 5th June 2024. They are now being introduced gradually and the notes featuring Queen Elizabeth II will still remain legal tender alongside the new notes for the forseeable.

Yes, you can follow Volumatic on both LinkedIn and YouTube.

You can sign-up for our Volumatic newsletter at the bottom of any page on our website by entering your email address into the white box and pressing the submit button.

Yes, we regularly review our database and work hard to ensure we always follow GDPR rules.

Check out our Volumatic news to read the latest information about Volumatic and our products, or alternatively, you can catch up on anything cash-related by reading our industry news.

We regularly appear in many trade publications promoting our cash handling solutions and sharing advice on our industry expertise. You’ll find us in publications (online and offline) such as Asian Trader, Grocery Trader, Retail News, and Retail Technology amongst others.

Email our PR company, Tansor – eimear@tansor.co.uk with any PR opportunities for Volumatic.

We attend various events and expos around the world each year to demonstrate our solutions and expertise, including NRF in New York, the Retail Technology Show in London and NACS in Atlanta.

Visit our Events page to stay up to date on all the events and exhibitions Volumatic are attending this year, and if you’re coming along, sign up to book an appointment with us for a personalised demo.