Case Study

The Kay Group

“The CCi saves site management up to 2 hours per day that can be reallocated to other areas of the business. We can clearly see benefits.”

Richard Cox, Managing Director, The Kay Group

Operating 15 sites, The Kay Group (UK) Ltd has won multiple awards for design, innovation and customer service with its fuel and convenience offer forecourts.

The Kay Group chose the Volumatic CCi one-touch cash handling solution to uphold their high standards and bring them multiple benefits…

The Challenge

It was a fitting combination for The Kay Group to seek out Volumatic to solve their cash handling issues. By tradition, their existing cash handling process would involve sales staff skimming their tills multiple times a day, forcing downtime. It consumed valuable time and prevented staff from giving their full attention to the customers. Other issues were the possibility for human error and security risks associated with excess amounts of cash being left in the tills.

The Solution

After identifying that Volumatic could offer a solution to streamline their current cash handling processes, a two-month trial was agreed and the first installation of Volumatic’s CounterCache intelligent (CCi) was introduced to one of their main sites. Key teams from both companies worked closely to install and implement the CCi quickly and efficiently, with minimum disruption to the forecourt.

Key solution used in this case study…

CounterCache intelligent (CCi)

Our intelligent all-in-one cash handling solution validates, counts and securely stores your banknotes with 100% accuracy.

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Volumatic CounterCache intelligent (CCi)

“The CCi has now become an integral part of our business and every new site we set up.”

Richard Cox, Managing Director, The Kay Group

The Outcome

The ROI was proven with the additional time saved enabling the management team to redeploy time into other areas of the business, especially in terms of customer service. The benefits were clear. With The Kay Group growing from strength to strength, the CCi solution has now become an integral part of each new site’s set up moving forward.

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