Case Study
MPK Garages
“In terms of theft of cash, we have saved so much money as access to cash is so limited – we’ve cut cash loss by an incredible 96%!”
Wayne Harrand, Retail Director, MPK Garages
Founded in 1979, MPK Garages is a leading independent operator of petrol stations and convenience stores in the UK.
MPK Garages approached Volumatic and found everything they were looking for and more with our CCi one-touch solution…
The Challenge
Recognised as one of the ‘Top 50 Indies’ by Forecourt Trader, MPK Garages were looking for a cash handling solution that would secure their cash, cut their cash losses and improve the efficiency of their sites. With cash still a prominent payment choice for MPK Garages customers – more than 60% of all transactions are made in cash – they turned to Volumatic for help.
The Solution
After approaching Volumatic and Volumatic taking the time to understand all their requirements, MPK Garages rolled out the CounterCache intelligent (CCi) solution to its entire estate. As a one-touch cash solution, CCi checks, counts and stores banknotes at the point of sale, which solved all of MPK’s issues. In addition to reducing risk of theft, the CCi also removed the need for staff to check for forged notes, as it automatically does forgery checks as notes are fed into the device. These forgery checks are aligned with the Bank of England forgery framework, which was an added bonus for MPK.
Key solution used in this case study…
CounterCache intelligent (CCi)
“CCi has really made transactions much easier thanks to its one-touch element. We love that cash exposure in our stores is minimised to just the customer transaction.”
Wayne Harrand, Retail Director, MPK Garages
The Outcome
Following the rollout of CCi, MPK has been able to cut cash loss by a staggering 96%. MPK’s Retail Director Wayne Harrand said: “We removed all cash risks from the business. In terms of theft of cash, we have saved so much money as access to cash is so limited. CCi has really made transactions much easier thanks to its one-touch element. We love that cash exposure in our stores is minimised to just the customer transaction.”
He also said that CCi had also significantly helped the business during the pandemic: “The CCi has absolutely been a benefit during COVID with total visibility and control. At the height of the pandemic, we had failed collections due to restraints, so the CCi gave us an extra level of security. Colleagues feel much safer as their contact with cash is reduced and reduces the risk of theft.”
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