Case Study
Tesco
“The CCi is a technologically advanced cash solution that provides full integrity of our cash reconciliation, is reliable and robust, simple for our store colleagues to use, and makes our retail outlets a safer place to shop and work.”
Team Leader of Stores Productivity, Tesco
Founded in 1919, Tesco is a British grocery retailer that serves millions of customers every week, both in stores and online. It is now one of the leading food retailers in Europe and is the UK’s biggest supermarket.
Volumatic formed a strategic partnership with Tesco to find a solution that fitted Tesco’s objective of improving the efficiency of its cash handling process.
The Challenge
Tesco tested a number of cash handling solutions, but struggled to find one that met their requirements. With the increase in the National Living Wage driving their need to increase efficiency, Tesco was looking for a solution that could drive cost-effectiveness, enhance security and prioritise the customer experience. Tesco’s goal was to create an automated system to improve operations and give store colleagues more time to focus on customer-facing activities.
The Solution
Tesco visited the Retail Expo in London where Volumatic introduced their CCi one-touch cash handling solution to the Tesco team. They immediately recognised the benefits and began trialling the Volumatic CCi money counting machine in one of their Tesco Express stores.
Following a successful trial, Tesco integrated the CCi within their existing Storeline EPOS system, and our uniquely designed floor mount enclosure was also integrated into their existing till furniture to give further peace of mind to their colleagues. The CCi passed both rigorous lab and store environment tests and Volumatic were able to easily incorporate these devices into Tesco’s existing EPOS system, ready for a slick and efficient implementation across the Tesco estate.
Key solution used in this case study…
CounterCache intelligent (CCi)
“From the initial discussion right through to post-installation support, the entire team at Volumatic has provided an exceptional level of service.”
Kevin Mayne, Technology Programme Manager, Tesco
The Outcome
Tesco has seen significant benefits from the rollout of nearly 7,000 CCi units across their Tesco Express and Tesco Metro stores and are now rolling out to their larger format Tesco Extra stores. From providing a more secure unit that has resulted in a vast drop in cash losses and increased productivity, the CCi’s forgery detection capabilities have also helped stores to reduce counterfeits to virtually nothing.
Kevin Mayne, Technology Programme Manager at Tesco, was delighted with the service provided by Volumatic throughout the project, stating, “From the initial discussion right through to post-installation support, the entire team at Volumatic has provided an exceptional level of service.”
Tesco have also purchased Volumatic’s Secure Cash Trolley for use in their stores, after working with Volumatic to manufacture a new trolley that would suit their requirements. Kevin Mayne said: “The kind of cash trolley we needed was not available on the market, and as Volumatic currently supply us with their secure CCi solution to help process our cash takings, we knew we could rely on them to build a cash trolley to the exact specifications that we needed. In particular, the speed-locking wheels feature is a revolution in current cash trolley security and really is a game-changer for the industry.”
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