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Case Study

Subway

“CCi has revolutionised the cash handling process at our Subway stores – reconciling tills has gone from taking an hour to just 10 minutes.”

Malcolm Mailer, Subway Franchisee

Subway is the largest single-brand restaurant chain in the world, with approximately 45,000 quick-service restaurants located in more than 100 countries.

Subway turned to Volumatic to trial our one-touch CCi cash handling solution – and were more than impressed with the results…

The Challenge

More than half of Subway’s stores are located in the United States, while within the UK, many franchisees own multiple sub-stores. Volumatic were approached by Malcom Mailer, owner of six Subway franchises in the UK about the challenges that he had encountered with his current cash handling process. Traditionally, his staff skimmed small amounts of cash regularly to reduce the temptation for theft from the till drawer, but this took up valuable operators time and was potentially leading to skims being misplaced. Add to this further time being taken to investigate these discrepencies and efficiency was being compromised. Other challenges that were identified were regular banking inaccuracies and the acceptance of forgeries, the cost of which each store had to absorb.

The Solution

After a successful trial in the UK, Subway were able to quickly identify that Volumatic’s CounterCache intelligent (CCi) one-touch cash handling solution eliminated many of their existing challenges. The CCi solution was able to simplify their current banking processes, reducing labour costs and enabling them to spend more time serving their customers. The CCi also meant that each Subway store had no forgeries and reconciling tills had gone from taking an hour to just 10 minutes.

Key solution used in this case study…

CounterCache intelligent (CCi)

Our intelligent all-in-one cash handling solution validates, counts and securely stores your banknotes with 100% accuracy.
Volumatic CounterCache intelligent (CCi)

“Our CCi devices in Subway have processed hundreds of thousands of pounds in cash to date without a single error.”

Malcolm Mailer, Subway Franchisee

The Outcome

Having successfully operated the CCi solution for over a year, it has now been has been integrated into numerous other Subway stores within the UK. Our CCi devices in Subway have processed hundreds of thousands of pounds in cash to date without a single error.

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Get in touch to see how our products can help solve your cash handling issues by booking a FREE demo or product trial today.