Volumatic logo

Case Study

St Paul’s Road Post Office

“The FC400 is the best friction note counter we’ve ever had!”

Mr Lekhi, Sub Postmaster, Post Office Ltd

As a long-standing Volumatic customer owning multiple Post Office sites, Mr Lekhi turned to Volumatic for additional note counters for his sites in an effort to increase the efficiency and accuracy of every transaction.

St Paul’s Post Office found the perfect note counter and forgery detector through Volumatic…

The Challenge

With St Paul’s Road being a heavy cash-taking site, particularly for business banking customers, Mr Lekhi was looking for a solution that would count notes very quickly and ensure notes were ready for banking. It was important for Mr Lekhi to have a note counter that he could use during customer-facing activities. This meant that speed, verification, and accuracy were all critical.

The Solution

After building an excellent relationship with Mr Lekhi, Volumatic suggested the FC400 as a way to improve speed, service and accuracy. The FC400 offers counting speeds of up to 1500 notes per minute, while also rejecting all known forgeries as per the Bank of England’s ‘Gold Standard’ Framework Test. What’s more, the FC400 had the additional benefit of being able to count multiple currencies too. All of these benefits, plus Volumatic’s fast-acting customer support and favourable warranty terms, made the FC400 the ideal choice for Mr Lekhi and his St Pauls Road branch.

Key solution used in this case study…

FC400

A premium 1.5 pocket fitness sorter, perfect for cash-heavy businesses.

Volumatic FC400

“This machine (the FC400) doesn’t make errors. With other manufacturer’s equipment, we would experience jams which slowed queues, impacting our customer experience.

Mr Lekhi, Sub Postmaster, Post Office Ltd

The Outcome

Mr Lekhi is extremely happy with the FC400 fitness note counter, describing it as “the best machine we’ve ever had.” In particular, he complimented its speed, note acceptance and ability to process both GBP and Scottish banknotes.

The speed is vital with this branch being local to a business park, with regular banking deposits of multiple thousands being made amongst a constant flow of Post Office customers. Mr Lekhi stated “this machine doesn’t make errors, with other manufacturer’s equipment we would experience jams which slowed queues impacting our customer experience.

Book a Product Demo

Get in touch to see how our products can help solve your cash handling issues by booking a FREE demo or product trial today.