Case Study:
Northfield Post Office

Summary

Owning multiple Post Office sites, Mr Lekhi is always looking for solutions to help improve customer service and increase the efficiency and accuracy of every transaction. After becoming unhappy with another supplier’s note counter, due to poor quality and a lack of service support, Mr Lekhi was looking for a new supplier to provide a quality friction note counter with excellent customer support. Of course, Volumatic was happy to help.

The Challenge

Mr Lekhi was looking for a solution that would count notes very quickly and ensure notes were ready for banking. It was important for Mr Lekhi to have a note counter that he could use during customer-facing activities. This meant that speed, verification, and accuracy were critical.

As the National Federation of SubPostmasters (NFSP) had already built a relationship with another note counter supplier, and Mr Lekhi was unhappy with their service, it was important for Volumatic to showcase its superior quality and robust support services.

The Solution

After building an excellent relationship with Mr Lekhi, Volumatic suggested the FC50 solution as a way to improve speed, service and accuracy. The FC50 offers counting speeds of up to 1500 notes per minute, while also rejecting all known forgeries as per the Bank of England’s Framework Test.

What’s more, the FC50 had the additional benefit of being able to count multiple currencies too.

All of these benefits, plus Volumatic’s fast-acting customer support and favourable warranty terms, made the FC50 the ideal choice for Mr Lekhi and his Northfield and Walsall Post Office branches.

The Outcome

Mr Lekhi is happy with the FC50 and loves the robustness, reliability and simplicity of the Volumatic products. It is the personal level of support that he receives, which he believes sets Volumatic apart.

While there has been a rare, and small challenge to overcome, Mr Lekhi has been happy that Volumatic has been able to quickly put a solution in place. The Post Office was able to take advantage of Volumatic’s next day box swap service that was included in the warranty terms.

With his close working relationship with Volumatic, Mr Lekhi also supports Volumatic with product testing to help with field-based feedback. He has been so impressed during the trial of a brand-new friction note counter at his Smethwick branch, that he plans to order these for his other Post Office sites when they are available to purchase.

“The FC50 has been an impressive and vital tool to our Northfield Post Office. However, it is the impressive levels of support and the fantastic customer service, which really sets Volumatic apart from other suppliers.”

Mr Lekhi, Post Office Ltd

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