Case Study
Card Factory
“The CounterCache Classic improves our security by reducing the amount of cash in our tills, minimising the risk of theft and keeping our colleagues safer.”
Cobi Davis, Business Improvement Manager, Card Factory
Card Factory is the leading specialist greetings cards and gifts retailer with over 1,000 stores across the UK and Ireland.
By implementing a number of cash handling solutions provided by Volumatic, Card Factory has been able to enhance the efficiency and security of their stores…
The Challenge
The Solution
With Card Factory having already installed Volumatic CountEasy money counting machines in stores to help colleagues count their till drawers efficiently and accurately, and being impressed by the time-saving this solution offered, Volumatic proactively approached Card Factory to see if they could improve things further with any more of our cash handling solution. After establishing Card Factory’s desire to be more secure and even more efficient, Volumatic proposed three new solutions to add to the CountEasy machine.
- CounterCache Classic – to keep their cash securely stored at POS
- CountEasy Connect Cable – to connect their CountEasy money counting devices to our Connect software, allowing them to automatically populate a spreadsheet with their count information, saving time and reducing input errors
- Till Cups – to help Card Factory colleagues achieve faster till counts with less coin handling
Key solution used in this case study…
CounterCache Classic
Store your banknotes securely at POS, with easy removal from an internal cassette, with this secure and compact note storage device.
Watch our Card Factory Video Testimonial
“These solutions have supported us to ensure it’s easier for our colleagues, better for customers, best for business. Volumatic has proven supportive and proactive.”
Cobi Davis, Business Improvement Manager, Card Factory
The Outcome
Knowing that Volumatic’s CountEasy solution was reliable and had already improved efficiency in their stores, Card Factory trusted Volumatic’s advice and invested in all three solutions, installing them at stores.
Card Factory reported that the CounterCache Classic devices made it easier for colleagues to serve customers, improved procedures and ensured a more secure environment. One store colleague said: “The CounterCache Classic improves our security by reducing the amount of cash in our tills, minimising the risk of theft.“
With the CountEasy Connect cable, the CountEasy machines also became even more valuable. The reason for this was the fact that it was integrated into the stores’ systems, improving their cash handling procedures, reducing errors, and increasing upload counts. The feedback from stores was very positive
The till cups were also extremely well-received by stores, particularly as they saved a significant amount of time when counting cash.
Mark Klieve, Head Of Business Improvement for Card Factory said: “Our partnership with Volumatic resulted in not only a safer environment for our colleagues to work in but a far more efficient one. Tasks have been removed from our stores, security-enhanced and store cash handling processes simplified. By using the CounterCache Classic, colleagues now spend much more time on the shop floor with our customers, improving customer service and helping drive sales. We are delighted with the results.“
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