Genting Casinos

Founded in 1965, the Genting Group has been the respected name in developing, operating and marketing casinos in integrated resorts all over the world, with 34 casinos across the UK.

Genting needed a friction note counter that they could rely on, and turned to Volumatic for the solution on two occasions…

The Challenge

Genting Casinos UK owns 39 casinos in the UK, which includes their flagship Genting International Casino in the £150 million development of Resorts World, Birmingham. With casinos operating throughout the UK, it is vital that Genting Casino’s venues can process cash as efficiently as possible, and a need was identified for additional note counters. This also coincided with preparation for the launch of polymer notes in the UK in 2016 and units needing Bank of England accreditation. Genting therefore approached various suppliers for a suitable solution which would meet their requirements – not only for today but also for the future – especially with the introduction of £20 polymer notes in 2020 and the new King Charles notes entering circulation in June 2024.

The Solution

Initially Genting Casinos (www.genting.co.uk) trialled four different note counters from a selection of cash-handling companies: three existing suppliers and a new provider, Volumatic. After conducting an extensive audit of Genting’s cash-handling processes, we recommended the FC200 note counter and forgery detector – an optimal friction note-counting solution, known for its reliability and speed in counting an impressive 1,500 notes per minute. The FC200 cash counting machine was placed in two casinos for a rigorous trial with highly-trained cash handlers.

After intense testing to prove its reliability and accuracy, Volumatic’s FC200 note counter similarly impressed Genting’s cash handlers. Subsequently, Genting confirmed that the FC200 was their chosen note-counter, as it provided a user-friendly, highly accurate solution, in conjunction with Volumatic’s first-class customer support. After unanimous approval throughout the company, Volumatic then began to design and build custom-specification FC200 units unique to Genting Casinos’ requirements.

In 2024, Genting decided to refresh its estate of note counters, turning once again to Volumatic for a new solution and renewing their contract with us because of our exceptional service and the reliability of our high-quality note counter machines. They chose to upgrade to our latest FC300 note counter and forgery detectors.

Volumatic also used this opportunity to introduce enhanced display screens with each FC300 note counter, which provided Genting with a larger screen to view their count data more easily on CCTV in their cash offices or when verifying counts in front of customers at a cashier desk. In addition to the screens, Genting also purchased Volumatic’s mini printers which print out count totals and include a signature box providing improved audit trails and accountability of cash.