Operating 15 sites, and expanding, The Kay Group (UK) Ltd has won multiple awards for design, innovation and customer service with its fuel and convenience offer forecourts. The Kay Group’s ethos has always been that of high standards, with the focus being on the customer experience, along with the quality of their sites.
Challenges faced by The Kay Group
It was a fitting combination for The Kay Group to seek out Volumatic to solve their cash handling issues. By tradition, their existing cash handling process would involve sales staff skimming their tills multiple times a day, forcing downtime. It consumed valuable time and prevented staff from giving their full attention to the customers. Other issues were the possibility for human error and security risks associated with excess amounts of cash being left in the tills.
The Volumatic Solution
After identifying that Volumatic could offer a solution to streamline their current cash handling processes, a two-month trial was agreed and the first installation of Volumatic’s CounterCache intelligent (CCi) was introduced to one of their main sites. Key teams from both companies worked closely to implement CCi quickly and efficiently.
The ROI was proven with the additional time saved enabling the management team to redeploy time into other areas of the business, especially in terms of customer service. The benefits were clear. With The Kay Group growing from strength to strength, the CCi solution has now become an integral part of each new site's set up moving forward.
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