Case Study:
The Kay Group

Operating 15 sites, and expanding, The Kay Group (UK) Ltd has won multiple awards for design, innovation and customer service with its fuel and convenience offer forecourts. The Kay Group’s ethos has always been that of high standards, with the focus being on the customer experience, along with the quality of their sites.


Challenges faced by The Kay Group

It was a fitting combination for The Kay Group to seek out Volumatic to solve their cash handling issues. By tradition, their existing cash handling process would involve sales staff skimming their tills multiple times a day, forcing downtime. It consumed valuable time and prevented staff from giving their full attention to the customers. Other issues were the possibility for human error and security risks associated with excess amounts of cash being left in the tills.

The Volumatic Solution

After identifying that Volumatic could offer a solution to streamline their current cash handling processes, a two-month trial was agreed and the first installation of Volumatic’s CounterCache intelligent (CCi) was introduced to one of their main sites.  Key teams from both companies worked closely to implement CCi quickly and efficiently.

The Outcome

The ROI was proven with the additional time saved enabling the management team to redeploy time into other areas of the business, especially in terms of customer service. The benefits were clear. With The Kay Group growing from strength to strength, the CCi solution has now become an integral part of each new site's set up moving forward.
 

Want Volumatic to help your forecourt business?

Take a look at our innovative cash handling product range or contact us to find out more.

 

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“CCi saves site management up to 2 hours per day that can be reallocated to other areas of the business.  We can clearly see benefits."


Richard Cox, Managing Director

The key product in this Case Study was the CounterCache intelligent (CCi) one-touch cash handling solution

Some retailers touch their cash as many as 14 times in their cash process. With the Volumatic CounterCache intelligent (CCi ) you touch it just once. Cash accepted by your till operator is never...

Our renowned Customer Support is the pillar of our world class solutions

Volumatic is proud of the excellent track record of its products, providing long and valuable service in even the most demanding cash handling environments

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