Challenges Faced by Tesco
Tesco tested a number of cash handling solutions, but struggled to find one that met their requirements.
With the increase in the National Living Wage driving their need to increase efficiency, Tesco were looking for a solution that could drive cost-effectiveness, enhance security and prioritise customer experience. Tesco’s goal was to create an automated system to improve operations and give store colleagues more time to focus on customer-facing activities.
Tesco is a British grocery retailer who serve millions of customers every week, in stores and online and is the UK’s biggest supermarket. Volumatic formed a strategic partnership with Tesco to find a solution that fitted Tesco’s objective of improving the efficiency of their cash handling process.
The Volumatic Solution
Tesco visited the Retail Expo in London where Volumatic introduced their CounterCache Intelligent (CCi) one-touch cash handling solution to the Tesco team. Tesco immediately recognised the benefits and began trialling the Volumatic CCi money counting machine in one of their Tesco Express stores.
Following a successful trial, Tesco could integrate the CCi within their existing Storeline EPOS system, and our uniquely designed floor mount enclosure was also integrated into their existing till furniture to give further peace of mind to their colleagues.
The CCi passed both rigorous lab and store environment tests and Volumatic were able to easily incorporate these devices into Tesco’s existing EPOS system, ready for a slick and efficient implementation across the Tesco estate.
The Outcome
Tesco has seen significant benefits from the rollout of nearly 7,000 CCi units across their Tesco Express and Tesco Metro stores. From providing a more secure unit that has resulted in a vast drop in cash losses and increased productivity, the CCi’s forgery detection capabilities have also helped stores to reduce counterfeits to virtually nothing.
A spokesperson for Tesco said: “Volumatic has been an invaluable strategic partner for Tesco as we create a secure closed cash loop for our business using the robust and reliable CCi units. From the initial discussion right through to post-installation support, the entire team at Volumatic has provided an exceptional level of service.”
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Take a look at our innovative cash handling product range or contact us to find out more.
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