Case Study:
Subway

Subway is one of the fastest-growing franchises in the world with approximately 45,000 quick service restaurants located in more than 100 countries. Selling made-to-order submarine sandwiches, salads, wraps and beverages, it is the largest single-brand restaurant chain and the largest restaurant operator in the world.


Challenges Faced by Subway

More than half of Subway's stores are located in the United States, while within the UK, many franchisees own multiple sub-stores. Volumatic were approached by Malcom Mailer, owner of six Subway franchises in the UK about the challenges that he had encountered with his current cash handling process. Traditionally, his staff skimmed small amounts of cash regularly to reduce the temptation for theft from the till drawer, but this took up valuable operators time and was potentially leading to skims being misplaced. Add to this further time being taken to investigate these discrepencies and efficiency was being compromised. Other challenges that were identified were regular banking inaccuracies and the acceptance of forgeries, the cost of which each store had to absorb. 

The Volumatic Solution

After a successful trial in the UK, Subway were able to quickly identify that Volumatic's CounterCache intelligent (CCi) one-touch cash handling solution eliminated many of their existing challenges. The CCi solution was able to simplify their current banking processes, reducing labour costs and enabling them to spend more time serving their customers. The CCi also meant that each Subway store had no forgeries and reconciling tills had gone from taking an hour to just 10 minutes. 

The Outcome

Having successfully operated the CCi solution for over a year, it has now been has been integrated into numerous other Subway stores within the UK. CCi in Subway has processed hundreds of thousands of pounds in cash to date without a single error.
 

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"CCi has revolutionised the cash handling process at our Subway stores.


Malcolm Mailer, Subway Franchisee

The key product in this Case Study was the CounterCache intelligent (CCi) one-touch cash handling solution

Some retailers touch their cash as many as 14 times in their cash process. With the Volumatic CounterCache intelligent (CCi ) you touch it just once. Cash accepted by your till operator is never...

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