Case Study:
Omar Retail

Summary

Omar Retail is a multi-site Nisa Convenience Store operator with almost twenty stores and big plans for expansion. Based in central Scotland, these stores offer a critical service to the local residents as many stores come complete with Post Offices on site too. While Omar Retail has been using CCi machines from Volumatic since 2013, the business is always looking for new technology that can improve the efficiency and profitability of the organisation.

The Challenge

With many busy shops, Omar Retail requires effective technology that can help to provide the extra security and time-saving needed to improve customer service and reduce issues such as cash discrepancies and counterfeit notes.

With the business continually looking to improve, Omar Retail are looking for safer methods of cash handling as well as ways to improve their Post Office deposits.

The Solution

Volumatic continues to supply CCi machines to the new stores that Omar Retail acquires. The CCi not only helps to reduce cash handling, with a till operator just having to touch the note once, but it also gives total control and visibility for all cash transactions which can help to improve operational and accounting efficiencies. Furthermore, the CCi can reduce cash processing costs by as much as 75%.

As Volumatic work closely with Omar Retail, the team are always there to support the business with its expansion requirements and can offer a number of different solutions from the Volumatic range. This is to ensure there is the perfect solution for every store and service they have.

The Outcome

Omar Retail continues to take advantage of the substantial time-saving benefits that the CCi provides. From allowing till operators to spend more time with their customers to reducing end of day reconciliations and till counts. A significant benefit for all of the stores is that there are never any till discrepancies due to the accuracy of the CCi.

“Introducing CCi in our stores was a game-changer. Not only is it a massive timesaver, but there are never any discrepancies. The Volumatic support for their CCi has also been excellent.”

Kashif Ahmed, Head of Operations

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