Nisa is an award-winning group which helps retailers by distributing quality and competitive food at scale and operating almost 3,500 retail stores.
Nisa were struggling with multiple cash handling issues, until the Volumatic CCi came to their rescue...
Challenges Faced by Nisa
One of Nisa's independent stores in Derby were looking at ways to save them time around their current cash management challenges. Like many of the Nisa members, they historically processed cash in SEVEN stages;
- Cash is handed to the customer
- Cashiers will skim £200 into an envelope everytime they reached a certain float level
- Supervisors would then collect the envelope to place in to a safe
- Managers open the envelope to check the contents are correct
- Takings would then be sorted into denominations and deposit paperwork prepared ready to bank
- Staff members would then go to the bank to make the deposit
- Staff would wait at the bank whilst the money was recounted.
All of which was taking valuable time, making the store less efficient and meaning staff had less time to spend with customers on the shop floor.
The Volumatic Solution
In a bid to find an answer to the challenges that they were faced with, Nisa decided to visit the National Convenience Show to seek out a solution that could potentially save them time and money. It was here that they found the Volumatic team and were introduced to Volumatic's CounterCache intelligent (CCi) solution and the benefits that it could offer. Not only could they see that it would save them time and allow them to be free to offer their customers a better service, it would also eliminate all known forgeries, whilst providing secure storage for cash at the point of sale.
Volumatic were able to demonstrate that the CCi would be the perfect fit for this Nisa business. It was agreed that CCi would be implemented into one of their stores for trial. Within a short time, they were able to take their seven steps down to just two; saving significant management time. The time saving benefits delivered an ROI within 12- 8 months in a typical Nisa store. After the success at one location, news quickly spread and other Nisa members have since requested to have the CCi installed at their locations. Their motto is "How can we do business, simpler, faster and cheaper then the competitiion?" and they found that the Volumatic CCi delivers on all three of those points.
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