Case Study:
MPK Garages

Founded in 1979, MPK Garages is a leading independent operator of petrol stations and convenience stores in the UK. Acquired by the Stratford Retail Group in 2018, the business continues to go from strength to strength.


Challenges Faced by MPK Garages

Recognised as one of the Top 50 Indies by Forecourt Trader, MPK were looking for a cash-handling solution that would secure their cash, cut their cash losses and improve the efficiency of their sites. With cash still a prominent payment choice for MPK Garages customers - more than 60% of all transactions made in cash -  they turned to Volumatic for help.

The Volumatic Solution

After approaching Volumatic and Volumatic taking the time to understand all their requirements, MPK Garages rolled out the CounterCache intelligent (CCi) solution to its entire estate. As a one-touch cash solution, CCi checks, counts and stores banknotes at the point of sale, which solved all of MPK's issues. In addition to reducing risk of theft, the CCi also removed the need for staff to check for forged notes, as it automatically does forgery checks as notes are fed into the device. These forgery checks are aligned with the Bank of England forgery framework, which was an added bonus for MPK.

The Outcome

Following the rollout of CCi, MPK has been able to cut cash loss by a staggering 96%. MPK's Retail Director Wayne Harrand said: “We removed all cash risks from the business. In terms of theft of cash, we have saved so much money as access to cash is so limited. CCi has really made transactions much easier thanks to its one-touch element. We love that cash exposure in our stores is minimised to just the customer transaction.” 

He also said that CCi had also significantly helped the business during the pandemic: “The CCi has absolutely been a benefit during COVID with total visibility and control. At the height of the pandemic, we had failed collections due to restraints, so the CCi gave us an extra level of security. Colleagues feel much safer as their contact with cash is reduced and reduces the risk of theft.

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"In terms of theft of cash, we have saved so much money as access to cash is so limited - we've cut cash loss by 96%"


Wayne Harrand, Retail Director

The key product in this Case Study was the CounterCache intelligent (CCi) one-touch cash handling solution

Some retailers touch their cash as many as 14 times in their cash process. With the Volumatic CounterCache intelligent (CCi ) you touch it just once. Cash accepted by your till operator is never...

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