Case Study:
Genting Casino UK

The Summary

Since its founding in 1965, Genting Group has been the respected name in developing, operating and marketing casinos in integrated resorts all over the world, including the America, Australia, Malaysia, the Philippines, Singapore and the UK. The Group (Genting.com) and its affiliates employ approximately 62,000 people worldwide. Genting UK owns 39 casinos in the UK, which includes their flagship Genting International Casino in the £150 million development of Resorts World Birmingham. 

The Challenge

With casinos operating throughout the UK, it is vital that Genting Casino’s venues can process cash as efficiently as possible, and a need was identified for additional note counters. This also coincided with preparation for the launch of polymer notes in the UK and units needing BOE accreditation. Genting therefore approached suppliers for a suitable solution which would meet their requirements – not only for today, but also for the future – especially with the introduction of £20 polymer notes in 2020.

The Solution

Genting Casinos UK Ltd (Genting.co.uk) trialled four different note counters from a selection of cash-handling companies: three existing suppliers and a new provider, Volumatic. After conducting an extensive audit of Genting’s cash-handling processes, Volumatic recommended the FC200 – an optimal solution, known for its reliability and speed in counting an impressive 1,500 notes per minute. FC200 was placed in two casinos for a rigorous trial with highly-trained cash handlers. After intense testing to prove its reliability and accuracy, Volumatic’s FC200 summarily impressed Genting’s cash handlers. Subsequently, Genting Casinos UK Ltd confirmed that Volumatic’s FC200 was their chosen note-counter, as it provided a user-friendly, highly accurate solution, in conjunction with Volumatic’s first-class customer support. After unanimous approval throughout the company, Volumatic began to design and build custom-specification FC200 units unique to Genting Casinos UK Ltd’s requirements.   

The Result

Speed was of the essence with the entire UK roll-out, enabling every casino to benefit from the reliable, custom-built FC200 note counter, with its counterfeit detection and time-saving processing. Volumatic have proudly installed an FC200 unit in the majority of Genting casinos across the UK with overwhelmingly positive feedback from each facility. Since full roll-out, Genting Casinos UK Ltd continues to be impressed with each unit’s exceptional performance, coupled with the attentive service from the Volumatic team.

“Volumatic fulfils our expectations in providing good-quality products and consistent excellent service. We enjoy a strong working partnership and would be happy to recommend Volumatic and their note counters.”

Joanna Rocks

A key product in this Case Study was the FC200

Volumatic offer a comprehensive range of friction note counters from simple, low cost "piece counters" through to high specification, multi-pocket "value counters". This means...

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